FirstGiving is seeking a Customer Support Representative to work in our Davis Square office.
The successful candidate for this role will join our 16 person team dedicated to helping others raise funds for nonprofits across the U.S. We are seeking a highly self-motivated person to work within our collaborative, hard-working, friendly organization.
Great Customer Service Is a Key To A Successful User Experience:
The candidate will be dedicated to troubleshooting and managing the resolution of issues reported by our users. They will use e-mail, chat and phone to communicate with and delight FirstGiving fundraisers, donors and nonprofit organizations. They will be an expert at answering questions and resolving issues for all who use the FirstGiving site.
The candidate will join a small Customer Service team of 3 and work closely with our account management, sales, marketing, and product management groups. This team also leads the development and maintenance of the FirstGiving Help section.
Skills, Experience and Work-style: We are seeking a self-motivated individual with previous experience working in a fast-paced, online company and is passionate about Customer Service.
1-3 years experience in a customer service role.
College degree - B.S. or B.A.
Experience working with Talisma, Kana, LivePerson and/or other customer support systems.
Proficiency with MS Office. Basic HTML, Photoshop and photo editing skills are a plus.
Ability to work in a relatively unstructured environment while helping to define and adopt new processes as we scale and grow.
Self-motivated with a positive can do attitude.
Effective communicator through phone, chat and email and ability to turn the occasional unhappy user into a FirstGiving fan.
Detail orientation with a commitment to providing timely, courteous, accurate, and informative information to our users is key to success in this role. Along with a strong sense of honesty, integrity, and work ethic tempered with a good sense of humor.
Passionate interest in the internet, online communities and peer-to-peer fundraising is key.
About FirstGiving:
FirstGiving is a leader in online, peer-to-peer fundraising. Founded in 2003, FirstGiving has helped over 220,000 individuals and 7000 nonprofit organizations to raise more than $120 Million in donations to support causes throughout the U.S. FirstGiving is the sister company of JustGiving in located in London, England.
To apply for this position, please reply with a cover letter, resume, and compensation expectations.
FirstGiving is an equal opportunity employer.
- Location: Davis Square, Somerville MA
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