Reporting directly to the Revenue Control Manager, the Team Supervisor (TS) is responsible for the accurate and efficient handling of all payments (electronic and paper), ensuring that all payments received are posted to the appropriate account and deposited in a timely manner. The TS directly manages a staff of approximately 8 to 12 employees. The TS manages a variety of complex processes using numerous electronic systems and databases. In particular, the Team Supervisor focuses on building direct communication and collaborative relationships with internal and external clients and other departments within the PBO and Partner¿s Finance. Demonstrates a service orientation which consistently aims at exceeding client expectations and which contributes positively to the greater working environment.
The MGPO Professional Billing Office is the central billing office for physician practices affiliated with Massachusetts General Hospital in Boston Massachusetts.
- Achieve excellence in performance by working collaboratively with others on MGH, MGPO and MPGO Professional Billing Office initiatives
- Supports and demonstrates the values of the Massachusetts General Hospital and the Massachusetts Physician¿s Organization by conducting activities in an ethical manner with integrity, honesty, and confidentiality. Demonstrates a positive, open-minded, can-do attitude. Represents a team perspective and willingness and enthusiasm to collaborate with others. Follows through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options, gains support, and achieves positive outcomes.
- Maintain high standards of professional conduct at all times. Represents the MGPO Professional Billing Office at events and projects external to the organization.
- Enthusiastically promote a cooperative team environment to provide value to all customers. Act as a leader in creating a positive atmosphere within the team. Listen and interact tactfully, diplomatically and effectively without alienating others.
- Provide opportunities for continuing education, skill training and upward mobility for employees. Create an environment that encourages quality, productivity, loyalty, job satisfaction and positive reinforcement
- Ensure that quality services are delivered to the customer. Ensure that adequate monitoring plans are in place with appropriate reward and corrective action systems
- Leverage technology to improve processes. Be forward thinking with regard to the use of technology and its application to current processes. Utilize existing technologies to the fullest to ensure revenue optimization and operations are efficient (examples 835 remittances and lockbox technology)
- Serve as the primary backup to the Revenue Control Manager.
Personnel and Performance Management:
- Responsible for hiring, supervising, training, and motivating staff. Provides leadership and coaching to develop and help to retain qualified staff. Ensure staff completes all required training and orientation, and obtain access to systems as needed.
- Evaluates work performance and completes productivity assessments. Manage staff accountability for work performance and behavior by providing timely and consistent feedback. Completes all staff evaluations on schedule.
- Perform audits of staff members using quality measurement and assessment tools to determine skill levels and improve performance.
- Works with Human Resources to implement hospital policies and procedures and to address employee issues, (i.e. counseling, discipline, EAP). Enforce corrective action as needed.
- Responsible for tracking time, monitoring earned time, and approving vacation requests. Document tardiness and attendance. Ensure accurate completion and timely submission of time sheets.
Cash Management
- Manages the daily activities of the Team members to effectively organize complex work processes including:
- Electronic fund transfers
- Electronic remittance processes (835, lockbox and eob lift)
- IDX edit lists
- Depositing and balancing of all receipts
- Tracking and resolution of electronic receipt issues
- IDX Paperless Collection System (PCS) work file processing (aggressive follow-up)
- Rejection posting protocols
- Sorting/routing of incoming and outgoing mail
- Refund initiation process
- Conducts regularly scheduled staff meetings to facilitate feedback from staff regarding departmental issues. Document minutes and distribute in a timely manner.
- Closely monitors staffing, staff productivity and staff quality. Assigns, monitors and recommends adjustments to workflows within the specific team as it relates to current account issues. Report to management all cash flow issues in a timely manner.
- Maintains effective relationships with internal and external customers to ensure consistent communication on issues impacting the overall operation of the unit. Focuses on building direct communication and collaborative relationships with Partner¿s Finance, the PBO and other departments within MGH.
- Assists in the development, communication and implementation of department policies and procedures. Provides oversight for the implementation of new initiatives and processes.
- Participates in continuous quality improvement efforts on an ongoing basis. Establishes goals with Manager and tracks progress. Complies with hospital confidentiality policy. Manages special projects as assigned.
- Perform other duties as assigned.
Qualifications:
- Associates or Bachelor¿s degree or significant related work experience.
- 3-5 years healthcare experience required, particularly in professional billing.
- Extensive, detailed working knowledge of medical billing, AR systems, lockbox and electronic payment technology.
- Strong communication and leadership skills required. 1-2 years supervisory experience preferred.
- Effective communication skills (both verbal and written)
- Ability to motivate and lead staff
- Project management skills in order to manage multiple projects and issues simultaneously
- Ability to assume a high level of responsibility and autonomy
- Ability to interact with people from all levels of the organization
- Strong analytical and problem solving skills
- Strong computer skills
- Demonstrate proficiency with a variety of automations, including but not limited to IDXBAR, IDXPCS, IDXTES, PATCOM, LMR, Microsoft Word, Excel, E-mail, Voice-mail and Payer Websites.
How to Apply:
Please apply online at www.mghcareers.org and search using Job ID 2190353
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