Aldatas modular approach delivers rapid returns on investment, unrivalled business process integration, and proven scalability from 50 to 5000 stores and 1 to 100 warehouses. Our people are experts in retail and wholesale best practices with over 20 years of dedicated experience.
Aldata customers include 15 of the world's top 30 retailers and over 600 more retail and wholesale organizations.
Job Description:
Provide level 1 & 2 software support to our global client base for applications related to Retail Supply Chain, Merchandising, Procurement, Store Operations, Warehouse Management and Shelf Space Management
Provide high level technical support for Web-based applications running on a number of platforms (Windows, Unix, Linux) and on Oracle and SQL Server databases
Work with clients (phone, email, client portal) to own, escalate and resolve functional and technical issues within a pre-defined SLA
Document all client issues in the call tracking system
Coordinate with Development, QA and Product Management organizations to deliver timely resolution to the clients
Develop and publish documentation (solutions, white papers, how to guides) for internal and external use
Occasional Travel (Domestic and International)
Experience:
General
University or Technical College Degree in Business Information Systems, Engineering or Computer Science or equivalent work experience.
1 - 5 years Information Systems experience (College hires should have at least had a relevant internship)
Excellent troubleshooting skills with an ability to develop and document troubleshooting steps and methods
Exceptional interpersonal skill: Ability to manage expectations of demanding clients, work in a team of peers and effectively coordinate delivery of solutions with other internal groups and departments
Exceptional Communication Skills: Ability to listen to clients and to understand their complete issue and an ability to explain complex issues in a simple and direct manner both verbally and in writing
Adaptable and Flexible: Aldata is a dynamic company that is always seeking new and better ways to provide products and services to our clients and that is constantly seeking to provide new and innovative solutions to the market. Therefore it is imperative that our employees embrace a spirit of adaptability, flexibility and openness to change
Develop courseware and evaluations as well as do the training for internal audiences and non- technical end-user customers using a blended approach of stand-up and eLearning methodologies.
Responsibilities include but are not limited to:
Develop interactive instructor led training materials for software applications:
o eLearning materials
o CBT courses
o PowerPoint presentations
o Lab exercises
o Test questions
o Train-the-trainer materials
Deliver training to internal staff and clients:
o Conduct stand up training sessions
o Conduct WebEx training sessions
Capable of providing voice-overs for training materials as appropriate
Schedule training sessions
Manage new and existing training curriculum to ensure quality course development and rollout, including maintaining updates, and course material distribution.
Administer training records/database
Ability to evaluate priorities and execute tasks accordingly
Ability to travel nationally to large cities up to 40- 50%
Qualifications:
ท Understanding of adult learning theory and practice
ท Ability to measure how well the students are absorbing the material and to adjust the presentation accordingly
ท Strong communication skills required
ท Planning and project management skills
ท Ability to evaluate priorities and execute tasks accordingly
ท 3+ years training or organizational development experience in successfully developing and delivering training solutions in a business setting.
ท Previous work in a team environment
ท Must have experience training adults, preferably of varying age and experience levels
Education:
ท Bachelors degree in business, organizational development, communications, or related field is required. Masters degree preferred.
A company recently named one of the top 100 Tech Startups in the WORLD by Red Herring?
A red hot sector like online advertising with Google, Yahoo and Microsoft plowing the road ?
A high growth company in online advertising with a significant established base of 60,000+ websites ?
A company with a fun and challenging work enviroment ?
What this job is about:
You will work together with the Chitika Publisher Sales Team and Account Management Team to implement our ad technology across new and existing clients' websites.
You will work with the Chitika Engineering Team to make our customer-facing system world class. This will involve various web development tasks and debugging challenging technical issues.
You will work directly with Chitika clients to resolve any technical issues. This will involve phone support, incoming support tickets, and external support items (such as Twitter, forums, outside blogs, etc).
How do you know if you will love this job:
You have been playing around with developing websites for a long time now.
You truly enjoy helping others with their website issues.
What is required of you:
Technical experience associated with Internet websites: Javascript, HTML, CSS required.
It would also help to know PHP, CMS's - Joomla, Drupal, WordPress, etc, and have a good working knowledge of UI design (this is not a requirement).
Formal degree is not needed. But experience is.
You are a rock star when it comes to web development. You can easily hit "Control-U" and start debugging website code.
You have been passionately working with websites for a long time now.
This is a FULL-TIME position at our Marlborough office. No telecommuting, no consulting.
This position does not include visa sponsorship. You must be eligible to work in US (current and future)
What do you get:
This is a full time position with market competitive salary + medical + all the standard perks and benefits.
Database
Responsible for defining and enforcing data standards, input procedures, change management processes, and related response times to ensure accurate data.
Identify legitimate data sources of raw product tree data. Reformat raw data (with as needed assistance from engineering) into required format and use sound judgment (with as needed assistance from hospital services) to populate company-specific data elements.
Provide rapid response to new product tree data requests including tracking requests, sourcing data, applying standards and input procedures, data entry, and updating all stakeholders as milestones are achieved.
Proactively identify existing data inconsistencies and drive large, complicated data cleanup projects to completion.
Project Management
Under the direction of the VP of Operations, function as a hands-on project manager responsible for specific tasks per project as well as organizing, tracking, and driving concurrent, medium-to-large scale data management projects from kickoff to close on schedule with interdisciplinary teams.
QUALIFICATIONS
Must have 3-5 years of database and project management experience
4-year college degree
Self-motivated, entrepreneurial, meticulously organized, with an acute attention to detail
Ability to withstand internal/external pressure to circumvent standards and processes
Demonstrated project management experience
Demonstrated knowledge of relational databases
Knowledge of hospital/IDN technical environments a plus
CONDITIONS
Occasional on-call support
Willingness to work flexible hours in order to resolve urgent tasks in accordance with standards and policies.
Required Skills/Experience:
Bachelors Degree in technical or related field
Experience with customer technical support for Windows products
Expertise on Windows operating systems
Experience supporting windows and web applications
Strong English oral and written communication skills
Ability to work productively and independently
Legally able to work in the US
Additional responsibilities and duties may be assigned.
KNOWLEDGE/EXPERIENCE/SKILLS: Minimal requirements for education, knowledge and experience:
High school Diploma or GED.
1 - 3 years production experience preferred.
Type a minimum of 10,000 alpha numeric and 10-key strokes per hour (KSPH) at a 98% accuracy or better.
Good communication skills
Ability to work independently in a team environment.
Ability to use personal computer.
Detail-oriented.
Good time management skills.
PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS: This position requires the ability to perform the essential duties and responsibilities in the following environment:
Work schedule generally consists of 40 hours per week, which may include on-call status, evenings, and/or weekends.
May be required to spend long periods of time sitting with close visual acuity to personal computer.
High levels of repetitive motion on a daily basis.
Ability to lift 20 - 50 pound containers.
CMIT Solutions is currently seeking knowledgeable Computer Network Technicians to help us support and develop client/partners in the Framingham, Marlboro, Southborough, Westborough area.
Responsibilities will be to assess client/partner environments, support, design, install, troubleshoot and maintain client/partner networks and computers.
Requirements
Experience
A self-starter with proven computer and networking capabilities
3-5 years designing, supporting and maintaining client/partner networks
Strong knowledge of PCs and networking
Strong knowledge of wired and wireless networks
Experience using Microsoft Office
Desired Qualities
Positive high energy
Ethics-driven with extreme client/partner focus
Ability to take initiative and manage time effectively
Integrity
Team spirit
Strong desire and passion to excel
Punctuality is essential
Required Skills
Excellent people skills.
Good verbal and written communication skills.
Excellent trouble-shooting skills
Ability to project a positive service attitude.
Ability to develop rapport and present and promote products and services to potential clients/partners
Certifications
Ideal candidates will have one or more of the following certifications:
MCSE
A+
CNE
CMIT Solutions requires that all Computer Network Technicians pass the necessary CMIT Solutions certifications.
Computer Network Technicians are required to read and understand all company marketing and promotional materials as they relate to the sales of the company's services and products.
Provide technical / desktop support to 70 PC users in multiple locations
Help desk, troubleshooting, remote support for Windows XP and Windows Vista machines
Assist the IT Manager in all IT operations
Manage user and mail accounts in Active Directory/Exchange 2007
Actively participate in the design and development of new processes
- Set up and redirect links to client surveys
- Troubleshoot software issues with clients
- Test survey questionnaires
- Create sample definitions within sampling software and send invites
- Ongoing project field work
- Escalation as appropriate with systems or technical issues
- Provide technical support for client software, lead conference calls with clients
QUALIFICATIONS:
- 1-3+ years of work experience, with proven ability to deal with clients/customers
- Must be computer savvy
- Programming skills a plus
- BA/BS in a related field
- Strong communication, strategic thinking, independent project management and leadership skills
- Ability to develop and maintain productive business relationships
- Competitive nature accompanied by strong teamwork ethic and passionate about satisfying clients
- High-energy with ability to work in a fast paced, dynamic and unstructured environment
- Excellent written and verbal communication skills, including ability to present to groups
- Ability to manage multiple clients and projects under tight deadlines essential
- Market research experience a plus
We reward our staff with comprehensive benefits that include medical, dental insurance, 401(k), wellness programs and much more! When forwarding your resume please reference Job Code: FSE.
As a QuickBase Customer Success Representative, you will use your support and development background to enable customer success using QuickBase. You will provide functional troubleshooting, feature explanation, best practice guidance, and code-level troubleshooting assistance to QuickBase customers. You will escalate issues internally when needed and manage the communications with customers through to successful resolution. You will also help build our knowledge base for the benefit of both your teammates and customers.
Responsibilities:
The Customer Success Representative is responsible for helping customers to succeed in the effective use of QuickBase. You will use your product knowledge and understanding of the QuickBase platform to help customers achieve their business objectives.
Daily activities will include coaching customers in their use and application of QuickBase to solve business problems.
Contribute to the ongoing documentation of technical issues by updating knowledgebase and other documents as appropriate.
Share knowledge with team members and other business areas to enhance the quality and efficiency of QuickBase and its support.
Required Skills/Experience:
BA/BS Degree
2-5 years of prior experience in Customer Support
Demonstrated analysis, problem solving skills and troubleshooting expertise
Detailed, organized and results oriented
Ability to effectively prioritize and escalate customer issues as required
Excellent written and verbal communication skills
Ability to multi-task and perform effectively under pressure
Understanding of database concepts and data management (RDBMS)
Learn more about our award winning workplace and how we give back to our local and global communities. Discover what its like to be part of a team that rewards taking risks and trying new things. Join us and let your ingenious ideas be heard. How far can you think?
- Maintenance of software and hardware
- Utilizing ticketing system on a daily basis
- Active Directory user management and group policies
- Communication with internal staff re: software updates and hardware upgrades
- Working with IT team to provide feedback on design and implementation ideas
- Supporting Microsoft applications
- System installations
Requirements:
- At least 2 yrs of professional IT experience
- Must have hands-on work experience (contract, full-time or project based) in the last 3 months
- Advanced troubleshooting skills for desktop Windows 2000/2003/XP
- Experience using Ghost 7.5
- Proficient knowledge of MS Office, including Outlook
- Excellent communication skills
- Strong problem solving and decision making skills
- Excellent time management skills
Please submit resume to kfruggiero@psgstaffing.com.
- Set up and redirect links to client surveys
- Troubleshoot software issues with clients
- Test survey questionnaires
- Create sample definitions within sampling software and send invites
- Ongoing project field work
- Escalation as appropriate with systems or technical issues
- Provide technical support for client software, lead conference calls with clients
QUALIFICATIONS:
- 1-3+ years of work experience, with proven ability to deal with clients/customers
- Must be computer savvy
- Programming skills a plus
- BA/BS in a related field
- Strong communication, strategic thinking, independent project management and leadership skills
- Ability to develop and maintain productive business relationships
- Competitive nature accompanied by strong teamwork ethic and passionate about satisfying clients
- High-energy with ability to work in a fast paced, dynamic and unstructured environment
- Excellent written and verbal communication skills, including ability to present to groups
- Ability to manage multiple clients and projects under tight deadlines essential
- Market research experience a plus
- Troubleshoots software, hardware and basic network connectivity problems.
- Provides resolutions to end users in a timely manner.
- Makes recommendations regarding upgrades in equipment and/or software to ensure that the systems are running smoothly.
- Participation in hardware and software review.
- Licensing of applications as well as researching new ways to assist users in working efficiently.
- Manages Helpdesk ticketing system.
- Troubleshooting and problem-solving skills are essentials in this role.
- Installs new software and hardware.
Qualifications:
- A Bachelor's degree is preferred.
- A+ certification is preferred.
- At least 3-4 years of Desktop Support experience, as well as experience with Windows 2000 & XP, MS Office, Printers, and Laptops.
Candidates must have a technical background, excellent communication and customer service skills. The ability to work in a team environment and work towards deadlines is required in this role. Someone who is self-motivated and committed to daily duties.
This position offers excellent benefits and a competitive pay. If interested, please submit resume to kfruggiero@psgstaffing.com.
All PSG job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we helped almost 5,000 people find jobs last year so chances are good that we can help you too.
We are seeking a creative, self-motivated and entrepreneurial minded individual to provide installation and continuing customer service to our client base.
You must have a technical background in environmental services, waste water treatment, electronics or a related discipline, with 1-3+ years experience, preferably in the field installation area. Excellent communication, interpersonal, and computer skills (including proficiency in Word, Excel, and Outlook) are required. Hands-on experience with electronic instrumentation in adverse environments, working knowledge of wireless systems, ability to perform low level electrical and software functional testing, and a basic understanding of systems containing embedded processors is highly desirable. The ability to travel both local and long distances within the United States is required.
Initially you will
Perform the on-site installation and maintenance of our remote monitoring systems at sites throughout the United States.
Assist in analysis of field data.
As the company grows you will
Work with a team that manages remote installation of our systems and continuing customer support.
Interface with other team members to rapidly grow the company to over 100,000 installations throughout the country and abroad.
Permanent Resident status required; reimbursement of relocation expenses is not available.
Travel is required. Must have valid drivers license, good driving record and be able to rent vehicles. Must be capable of lifting 75-100 lbs.
SepSensor is a drug free workplace; must pass a pre-employment drug screen
SepSensor is located near the intersection of Interstates 495 and 290.
Email resume including Field Technician - Customer Service in subject line and your salary requirements to: cmccarthy@sepsensor.com