Please apply online at:
http://www.micros.com/Careers/NorthAmerica/ApplyNow.
Overview:
The ideal candidate for this position is someone with a blend of strong communication skills and technical aptitude. This position serves as a primary interface with customers, to provide end-user support for all MICROS-Retail products. As a member of the Support Team, the Product Specialist maintains customer profile records tracking custom modifications, unique environments, and special configurations. Using these profiles, this position researches end-user problems, and works closely with the customer to bring issues to closure in an efficient and timely manner. The Product Specialist will work closely with members of the Customer Support Team in the resolution of complex end-user problems. By providing high quality end-user support, 24 hours a day, 7 days a week, members of the Customer Support Teams build strong customer relationships through a commitment to customer satisfaction.
This Product Specialist role is designed to provide post-implementation Analytics (XBR and/or Balance projects) for assigned customers. The ideal candidate will have fuctional familiarity with Microsoft Windows 2000, XP and 2003, Internet Information Server, and SQL (Query Analyzer, Transact SQL).
Qualifications:
Bachelors degree and a minimum of 2 years related experience or an equivalent combination of education and experience. Strong computer/systems background: PC platforms, Windows Operating Systems, SQL, RDBMS. Related applications knowledge for represented product (ie. Back Office, POS). MICROS product knowledge a plus. While performing the duties of this job, the employee is regularly required to sit and/or stand and may occasionally lift and/or move up to 10 pounds
Responsibilities:
Interact, liaise, and communicate status updates through development cycles. Respond to feature and functionality questions from the various channels, including both internal/external customers and vendors. Provide pre-sales support including customer presentations, meetings, high level design reviews. Maintain & publish demonstration environments and CDs. Stay abreast of Hospitality industry issues and requirements. Assist with the preparation of documentation, both on assigned and generic projects, including release notes, newsletters, online help, etc. Assist with the preparation, organization and implementation of beta installation and conduct 1st/2nd line support during the beta process. Provide direction and guidance to development personnel, investigate and work through resolving issues, assist with providing solutions to the handling of feature sets in a fully integrated application. Provide training to internal resources, explaining the application, associated modules and a good understanding of the background information. Travel may be required. Due to the nature of this position, employee maybe subject to extensive background checks (including fingerprinting) by MICROS customers and/or vendorsas a condition toconduct businesson their premises. Other duties may be assigned.
MICROS enjoys being an Equal Opportunity Employer m/f/d/v.
NOTICE:
MICROS participates in E-Verify, a federal pilot program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at (888) 464-4218.
- Location: Westboro, MA
- Compensation: salary
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