Position Summary:
Geeks act as “trusted advisers” to our customers with regard to IT and computer issues. They are responsible for consulting with customers and providing a level of technical knowledge to assist customers with technology planning and implementation. This is a part-time position that can lead to a full-time position.
Position Responsibilities:
Customer Relationship Management
• Work independently with customers at the customer site to solve customer problems and provide for customers’ technology support needs. Customer problems may be as simple as repair of computer equipment via board-level swaps, or as complex as deducing software problems from symptoms, and working to resolve those problems by loading, reloading, replacing, or patching software, drivers, or the Operating System.
• Deliver customer support including cleaning up viruses and spyware, editing the Windows Registry, installing, removing, patching, or repairing software installations, and customizing the software and hardware as required to meet customer performance needs.
• Provide technical support services, including troubleshooting, networking, tutoring, maintenance and “anything computer” either onsite or off site for Geek Housecalls Customers,
• Tutor customers in the use of productivity software such as Microsoft Word, PowerPoint, Excel, or Access, Intuit QuickBooks or Quicken, and other software packages as requested by the customer.
• Understand Customer needs as described in work order and confirmed or explained by Customer
• Satisfy Customer needs, to the best of your ability, taking into account the circumstances and condition of the equipment and hardware and/or ability of the Customer to comprehend.
• Provide service to our customers in a professional, timely and cost-effective manner.
Sales
• Assess customer needs with regard to additional hardware components (memory, hard drives, networking equipment and other equipment) and sell appropriate part(s) to improve the performance of the computer systems.
• Assess customer needs with regard to data backup, systems backup, antivirus and anti-spyware, anti-spam protection as well as Microsoft office tools and upon approval of customer, sell and install the appropriate software.
• Offer appropriate support plans and review the advantages of these plans to customers.
Administrative
• Complete and process appropriate Geek Housecalls service paperwork
• Review and reply timely to all phone and email correspondence, both internal and external.
• Adhere to the policies specified in the Geek Housecalls, Inc. Employee Handbook
Position Requirements:
• Must possess an advanced knowledge of industry best practices as pertains to computer networking, virus & spyware removal, security, data backup and recovery, and integration of ‘gadget’ devices such as smart phones, media players, webcams, etc.
• Ability to remain current in the technical profession through independent self-study, reading trade publications and visiting technical websites
• Demonstrated ability in problem solving and troubleshooting
• Successful experience in Account Management
• Possess ability and interest to obtain technical certifications - Microsoft Certified Professional or MCSE is a plus but not required
• Strong interpersonal skills including verbal communication, a desire to help, and a courteous approach towards others
• Must hold a valid Driver’s License
Company Overview:
Geek Housecalls relieves frustration caused by computers by going to homes and small businesses to solve computer problems and help people to better use their computers. Geek Housecalls has been in business since 2001, serving IT and computer support needs of over 15000 families and 1000 small businesses in eastern MA, southern NH and RI.
- Location: Greater Boston area
- Compensation: Commensurate with experience
- This is a part-time job.
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.